Contact Us
At Funky Time, we're committed to providing you with the best possible support experience. Whether you need help with a specific issue or just want some general assistance, we've got you covered.
Customer Support Availability
Our customer support team is available 24/7 via live chat and email. You can reach us anytime, day or night, for any queries or concerns you may have.
Live Chat
We offer live chat support every hour of the day, every day of the week. Our dedicated team will respond to your questions as quickly as possible. Click on the 'Chat with Us' button on our website and get instant assistance from one of our friendly agents.
Email Support
If you'd prefer not to use live chat or need more time to explain an issue, email support is also available 24/7. Simply click on the 'Email Support' link on our website and send us a detailed description of your problem.
Help Centre
Before reaching out for assistance, we recommend checking our comprehensive help centre, which can be found at the bottom of every page on our website. Here you'll find answers to many common questions about how Funky Time works, as well as troubleshooting guides and tips.
Responsible Gambling Assistance
As a responsible gambling operator, we're committed to providing support for players who may need it. Our dedicated team is trained to identify signs of problem gaming and provide the necessary assistance. If you or someone you know needs help with responsible gaming practices, please don't hesitate to reach out.
Technical Support
If you experience any technical issues while playing our games, such as connectivity problems or game freezing, we've got a dedicated team on hand to assist you. Simply submit a ticket through our support system and one of our knowledgeable agents will be happy to help resolve the issue.
Escalation Procedures
In some cases, your query may need to be escalated to one of our senior support managers for further assistance. Our escalation process is designed to ensure that even complex issues are resolved quickly and efficiently. Don't worry – you'll always know who's handling your case and what stage it's at.
Communication Response Expectations
We strive to respond to all emails, live chat messages, and phone calls within a reasonable timeframe. Please note our standard response times:
Please be aware that these are just guidelines, and we'll always do our best to respond as quickly as possible.
Account-Security Assistance
If you suspect your account has been compromised or have any concerns about its security, please don't hesitate to reach out. Our team is on hand 24/7 to assist with account recovery and provide guidance on keeping your details safe.
Mobile Support Accessibility
Our mobile app offers full access to our support system, allowing you to get help from anywhere, at any time.
Preferred Contact Methods
We recommend using live chat for its speed and convenience. However, if you prefer email or need more in-depth assistance, that's perfectly fine too!
General Support Workflow
When contacting us via any channel, please provide a clear description of your issue along with as much detail as possible. This ensures our team can address it efficiently.
Self-Service Help Options
Before reaching out for support, try exploring the help centre and FAQs to see if you find the answers you need. These resources cover many common topics in-depth!
Multilingual Support
Where necessary, we offer multilingual assistance to cater for our diverse player base.
By following these steps and guidelines, we're confident that you'll receive all the support you need from us at Funky Time!